A customer messages a business on WhatsApp: "What are your business hours?"

"Quick Reply" for Frequently Asked Questions

WhatsApp Business users on Android can now create and send quick replies to frequently asked questions. This feature allows businesses to save time and provide fast responses to common queries from customers.

The business uses a quick reply to respond: "Our business hours are Monday to Friday, 9am to 5pm. We're closed on weekends."

By using quick replies, businesses can provide fast and efficient responses to customers, improving their overall experience.